The Basics
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How does buying from the marketplace help the environment?
We help customers reduce their own carbon footprint, one purchase at a time By choosing appliances and other products with the highest Enervee Score, our customers reduce greenhouse gas emissions over the lifetime of the products. No complicated calculations. The Enervee Score does the heavy lift... -
To request an order cancellation, please email aep@care.enervee.com. We encourage order cancellation requests to be sent in within 30 minutes of placing your order so we can successfully cancel your order prior to it being picked and shipped. Please Note: If items have shipped you can no longer ...
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How do I contact Customer Support?
Need assistance with an existing order or placing a new order? AEP Ohio Marketplace Support is available Monday - Friday, 9:00 AM to 5:00 PM Pacific Standard Time Phone Support: 888-556-0166 Email Support: aep@care.enervee.com -
How do I login into my AEP Ohio Marketplace account?
First, go to the AEP Ohio Marketplace website and in the top right corner click the “Sign In” button. Here you can either sign-in or register with your email address. -
How do I view my orders and status?
An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: The contents of the confirmation email Clicking the “View Your Order” link within the email, which allows you to view your full order In the Settings page, which you can view af... -
Is my payment information safe?
We take every possible precaution to protect your payment information. All payments are processed using enterprise level encryption, safety protocols and are PCI DSS compliant. -
What if the system can’t validate my details?
Please contact Enervee Customer Support via aep@care.enervee.com or +1 (888) 556-0166 Monday - Friday 9am - 5pm PST. -
What is Carbon Neutral Delivery?
We offset 100% of carbon emissions from shipping products to our customers Enervee does not control how our retail fulfillment partners deliver their products, so we do the next best thing and offset the emissions caused by those deliveries. What do we mean by “offsetting carbon emissions”? A ca... -
The Enervee® Score. Actionable energy efficiency. The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score. The Enervee Score is dynamic, meaning that it is updated daily for all brands based on the ran...
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What order status emails should you receive?
You can expect to receive multiple order related emails throughout the order and loan process. Please double check your spam folder for emails from aep@care.enervee.com, mail@onefinance.com and Best Buy.com -
What payment methods can I use?
You may securely checkout using all major credit cards and debit cards, including Visa, MasterCard, Discover, and American Express.