FAQ & Customer Support

• Can I pick up in store?
• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)
• Do you offer free shipping?
• How does Best Buy fulfillment work?
• How do I check my order status?
• How do I process my return or exchange?
• How do I schedule my delivery?

See all articles in About fulfillment →

• What is the AEP Ohio Marketplace?

• Why are certain items required with my purchase?

• How do I find out if I am Time of Use (TOU) rate eligible?
• I placed an order for an item during a special promotion but now I want to exchange it. Is that possible?
• I would like to submit feedback to my utility (AEP)?
• I would like to talk to Customer Support
• What are your return policies?
• What happens if my delivery is damaged?
• What happens if there was a problem with my delivery?

See all articles in AEP Ohio Checkout Support FAQs →

• What are the product warranties terms & conditions?

• How does buying from the marketplace help the environment?
• How do I cancel my order?
• How do I contact Customer Support?
• How do I login into my AEP Ohio Marketplace account?
• How do I view my orders and status?
• Is my payment information safe?
• What if the system can’t validate my details?

See all articles in The Basics →