AEP Ohio Checkout Support FAQs
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How do I find out if I am Time of Use (TOU) rate eligible?
You can contact Customer Care by emailing us at aep@care.enervee.com or by phone at (888) 556-0166 Monday - Friday 9am - 5pm. -
You will be able to exchange most products sold during a special sale. However, a 20% restocking fee may be applied. In certain cases, products sold during a promotion can't be exchanged.
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I would like to submit feedback to my utility (AEP)?
Yes! Please submit feedback to AEPOhioMarketPlace@aep.com. -
I would like to talk to Customer Support
For orders purchased through Lightbulbs.com, please contact Lightbulbs.com Phone Support at (800) 948-1063. For Marketplace related inquiries, please contact Marketplace support at +1 (888) 556-0166. -
What are your return policies?
Returns related receiving damaged-in-shipment or incorrect product(s): You must notify us within 5 business days of the delivery date of the order. If you would like a replacement item you will need to place a new order. You will need to provide a picture of the item and the damaged item(s) wi... -
What happens if my delivery is damaged?
If you received your order but the products were damaged during shipping, you may return your damaged items for a replacement within the first 5 days of receiving the item(s). After the 5 day period, we will handle case-by-case. For other inquiries such as partial shipments, missing items, or w... -
What happens if there was a problem with my delivery?
If you haven’t received your order, please check the tracking information that was provided and contact the shipper (FedEx or USPS) in the event there were delivery issues. Or, you can contact AEP Ohio Marketplace Support: AEP Ohio Marketplace Support Phone: 888-556-0166 Email: aep@care.enerv... -
What if I received a defective product?
For lighting products, you must notify us within 5 business days of the delivery date of the order and the item(s) will be replaced at no charge or we’ll issue a refund. For thermostats, you can report a defective or damaged unit directly with the manufacturer and they will send a no cost repla... -
What is the Lightbulb Restocking Fee Policy?
Restocking fee are charges imposed to cover expenses to restock your returned item(s) in cases where the item(s) were not damaged; if you selected the wrong item during your purchase; if you don’t like the quality of the item you purchased; items purchased during a special sale or promotion; and ... -
What payment methods can I use?
You may securely checkout using all major credit cards and debit cards, including Visa, Mastercard, Discover, and American Express. -
Why must my billing and shipping address match?
We require the shipping address to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data.