Restocking fee are charges imposed to cover expenses to restock your returned item(s) in cases where the item(s) were not damaged; if you selected the wrong item during your purchase; if you don’t like the quality of the item you purchased; items purchased during a special sale or promotion; and not related to warehouse errors, or defective items. Restocking fees are based on percentages of the total cost of your purchase as follows:
- 10% Restocking Fee: Applied to returns for most products. This includes non-defective products, wrongly purchased product, or quality of the product.
- 20% Restocking Fee: Items returned when purchased as part of a special sale or promotion.
- 40% Restocking Fee: Items returned without our authorization within 30 days of delivery.
For Thermostats:
* The customer is responsible for all costs associated with returning orders. These costs include a $9 shipping fee which will be deducted from the customer’s refund.
How to initiate an order return:
* Call (800) 948-1063 or email us to obtain a return authorization number.
* Repack the product in its original, undamaged packaging. Be sure to pack well and insulate products to prevent breakage. Do not stick tape directly on the original packaging.
* Clearly write the Return Merchandise Authorization number on or near the shipping label; not on the original product packaging itself.
* Ship the returned order to LightBulbs.com at the following address:
LightBulbs.com Returns
11601 95th Ave N
Maple Grove, MN 55369